TERMS OF BUSINESS
Organic Gardens is a trading name of TOGC Limited, registration number 14253471.
Thank you for choosing Organic Gardens for your garden maintenance needs. To ensure a clear understanding and a smooth experience, we have outlined our terms and conditions below.
These details will guide you through how we provide our services, what you can expect from us, and what we request from you in return. Please take a moment to familiarise yourself with these terms to make the most of our professional relationship and your garden’s care.
“We / Us”: Refers to Organic Gardens and anyone we appoint to work for us.
“You”: Any individual or organisation that hires Organic Gardens for our services.
“The Operative”: The person we send to do the work.
“The Goods”: Any materials or items we supply for the job.
“The Services”: The garden maintenance work we have agreed to perform.
General Maintenance Services
Our approach to maintaining your garden is both proactive and tailored. Here is what you can expect:
Initial Assessment and Scheduling: We will visit your garden to assess the maintenance needs. Based on our assessment, we will create a maintenance schedule to ensure your garden remains at the standard you expect. We will also offer recommendations for enhancements or improvements to your garden.
Maintenance Tasks: Our general maintenance covers a variety of tasks, including but not limited to: lawn care, lawn mowing, weeding, pruning, planting, hedge trimming, mulching and jet washing.
Green Waste Disposal: We aim to utilise your existing green waste recycling facilities, like your green bin, for any waste produced during our maintenance visits. If you prefer that we remove all garden waste from your property, we are happy to provide this service. Please note that there will be a charge of £40 plus VAT for each bag of waste removed, regardless of how full the bag is.
Pricing & Payment Terms
Here is how our pricing and payment process works:
Quotation: The cost of our services will be clearly outlined in the quote provided to you. Our standard rate is £32.50 plus VAT for each hour of service, per gardener.
Minimum Hours: Please note that our services come with a minimum call-out duration. For any job we undertake, the minimum time we will charge for is 2 hours. This ensures that even for smaller tasks, our team can work efficiently and cover the necessary operational costs.
Additional Work: If we encounter obstacles that require extra work or incur additional costs due to a lack of clear access or utility supply, we may need to charge you an additional, reasonable amount for the extra effort or expense.
Billing Details: Your invoice will include our quoted rates, the cost of materials, and any additional expenses incurred.
Billing Cycle: Invoices are issued monthly, around the 15th of each month, covering services rendered in the prior month.
Payment Due Date: Payment for services is due within 10 days of the invoice date.
Payment Methods: We accept payments via bank transfer and Direct Debit, offering you convenient and secure ways to settle your account.
Late Payment Fees: A late payment fee of £25 plus VAT will be applied to any invoice unpaid 28 days after the due date. This is to cover the administrative costs associated with managing overdue accounts.
Non-payment Consequences: Should there be a delay in payment, we reserve the right to suspend our services temporarily. We may also apply your payments to the most overdue balances first to settle the account.
Price Adjustment: We may need to modify our prices if there are unforeseen factors that affect the cost of the job. We will communicate any such changes to you as soon as possible.
At Organic Gardens, we value flexibility and therefore do not bind our customers with fixed or long-term contracts for our garden services.
To cancel a scheduled visit without incurring any cost, simply provide us with at least 48 hours’ notice. This allows us to manage our scheduling efficiently and offer the slot to other customers.
Should you need to cancel within 48 hours of the appointment, please be aware that a cancellation fee of £65 plus VAT will apply. This fee helps cover the costs we incur when visits are cancelled at short notice.
Your Responsibilities As A Customer
To ensure that our gardening services are delivered efficiently and safely, we kindly ask you to:
Access: Grant us access to your garden during our standard working hours, which are from 7:30 am to 5:00 pm, Monday to Friday.
Neighbouring Properties: If the job requires us to access your garden through a neighbouring property, we will need you to get permission from the property owner or tenant beforehand.
Parking: Please provide adequate parking for our vehicle. If your area has parking restrictions, you will need to supply us with the necessary permits for the duration of our visit. If this is not possible, any parking fees incurred will be added to your bill for each visit.
Hazard Notification: Please inform us about any potential hazards in your garden that could affect the safety of our operatives.
Work Area Preparation: Ensure that the area where we will be working is clear and accessible. If the job requires mains electricity and water, kindly make sure these are available.
Pet Waste Removal: It is important for the safety and hygiene of our operatives that the garden area is free from pet waste. We kindly ask you to ensure that the garden is cleared of any pet excrement before our scheduled maintenance visit.
Ground Conditions: You are responsible for ensuring the ground is safe. Our equipment might project objects like stones, potentially causing damage. Clear the area of such materials to prevent any possible damage. Please note that we cannot be held liable for any damage caused by such objects during our work.
Safety of Others: Please ensure that children and pets are kept at a safe distance from the work area while our Operatives are using power tools. The responsibility to do so lies with the parents, guardians, or owners of the property. Therefore, the Organic Gardens cannot be held liable for any injuries that occur if this precaution is not taken.
Material Acquisition: If we need to obtain special materials for your project, these will be charged. However, we strive to keep these costs as low as possible.
Jet Washing Disclaimer: While we take care in jet washing, we cannot be held liable for any damage to areas with pre-existing conditions.
Scheduling and Timeliness: We aim to adhere to scheduled times, but we cannot be held responsible for delays in the arrival of our staff or materials.
Liability for Damages: We are not liable for any accidental damage or unforeseen losses that occur during our work.
Your Consumer Rights: Our terms do not affect your statutory rights concerning the quality and description of goods and services.
Force Majeure: Organic Gardens is not liable for delays or failures in service delivery due to events beyond our reasonable control, such as natural disasters, labour strikes, fires, or extreme weather conditions.